Return and exchange policy

Thank you for shopping on the OVVO electric vehicle official website,

If for any reason you are not completely satisfied with your purchase, we invite you to review our refund and returns policy.

*Cancel your order

You have the right to cancel your order within 7 days without giving any reason.

If you are not satisfied with the purchased goods, you have a 7-day appreciation period (including holidays) from the time you receive the goods, national holidays and weekends outside customer service hours. If you need to return or exchange goods, please pay attention to the time.

Please note: Returns/exchanges can only be accepted if the product has not been opened, used, damaged, malfunctioned or caused by any other factors other than human defects.

We will refund you within 14 days after receiving the returned goods . We will use the same payment method you used for your order and you will not incur any fees for this return.

Please read our Returns and Exchanges Policy in detail to understand the relevant rules and procedures. Certain items may not be eligible for returns or exchanges, such as items on sale.

*Return conditions

In order for an item to be eligible for return, please make sure:

The product must be unopened and used, and must not be damaged by human defects, malfunction or any other factors.

• Your item must be unused and in the same condition you received it.
• The item must be in its original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only original priced items can be refunded, promotional items cannot be refunded.

After receiving your return request and reviewing the contents of your return, we will send you a text message to notify you that we have received your returned item. We will notify you of the approval or rejection of your refund request.

If you receive consent, your refund will be processed and a credit will be automatically credited back to your credit card or original method of payment within a certain number of days

*return the goods

You are responsible for the cost and risk of returning the goods to us. You should send your items to the following address:

Name: OVVO electric vehicle

Address: No. 86, Zhennan Street, Qingshui District, Taichung City

Tel: 04-26236897

We are not responsible for items that are damaged or lost in returns. Therefore, we recommend insured and traceable shipping services. We are unable to issue refunds without actually receiving the goods or receiving proof of return.

When applying for a return, you must provide the following information:

• Buyer's name
• Contact number
• The name, product number, and quantity of the purchased product
• Payment method at time of purchase
• Reason for return
• Home delivery delivery time

*Contact us

If you have any questions about our return and refund policy, please contact us via the official line:@289fwwpb or the contact information on the website